I had cable guys in my house turning on basic cable, and they noticed that my cable modem was old. When I say "old", I mean "I think I got it when we moved into the house almost 10 years ago". So they said, "here, have a new one". My maximum download speed quadrupled overnight. If you've got an old cable modem, figure an excuse to get a new one.
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Funny, I just went through the same thing. Mine was so old that it still had an @Home sticker on it.
For years I've been paying for faster speeds, but I hadn't been getting them. What is freaky about that is that I'm relatively intelligent about this stuff, I'd hate to think what the "average joe" is dealing with.
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